Frequently Asked Questions
Shipping and Local Delivery
We ship all to the contiguous United States. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We deliver within a 15 mile radius for a fee. Local delivery is free within 6 miles from our location with a minimum order of $75
View our Shipping policy for more information
Orders processed for local pickup are available within 1 hour of purchase.
Orders processed for local delivery our delivered the next business day.
Shipping orders are subject to availability and processing by the manufacturer or dealer.
Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. View our return policy or email us directly and we’ll take you through the process.
If you use your product daily, charge its batteries as soon as you finish using it for the day. We recommend charging your product’s batteries for at least 8 to 14 hours after daily use.
If you use your product less frequently, we recommend charging the batteries 8-14 hours twice a week for a maintenance charge. We do not recommend charging the batteries for longer than 14 hours.
Refer to the product manual supplied with the battery charger for manufacturer-specific charging instructions.
In-Store Shopping
All In-Store items can be picked up or delivered locally.
All medical supplies and accessories can be shipped to your door.
If you are purchasing In-Store items and products that are Online Only you must place two separate orders
Orders processed for local pickup are available within 1 hour of purchase.
Orders processed for local delivery our delivered the next business day.
Contact Midwest DME Supply
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
Our Retail location
29226 Orchard Lake Rd.
Suite. 120
Farmington Hills, MI 48334
248-538-8429
Mon-Fri: 10AM - 4PM
Sat & Sun: Closed